Here at Verati we understand it is hard to trust a product which sounds too good to be true. That's why we're proud to offer our 100 Day Moneyback Guarantee which means that if you have not seen any results within 100 days of using our Luma Elite we will refund you in full!


How to claim your money back:

You must have purchased Verati’s Luma Elite IPL Laser Hair Removal Handset directly from Verati's website, after the 31st December 2019.
  1. As results are not instant, we require that you first trial our handset for at least 70 days from the date of delivery.
  2. All 100 Day Moneyback Guarantee applications MUST be submitted within 100 days of receiving your Luma Elite from the date of delivery as marked by the package carrier. 
  3. Simply email us at support@verati.com and we will respond to help you with your refund.
  4. For domestic US orders, The Luma Elite must be sent back in its original packaging to our US warehouse. Please note that Verati does not pay for return shipping on international returns.  
  5. Once the Luma Elite has been returned to our warehouse, and its condition is verified, we will refund you your purchase to your original payment method.
  6. Verati will issue the refund after the item has been received at our warehouse.
  7. Please allow up to 10-15 business days for the refund to be sent by Verati and processed to your original payment method.