Verati is only able to cancel an order that has not been fulfilled yet. Once an order has been fulfilled, Verati cannot cancel the order. If you still wish to return the Luma Elite please refer to our Return policy found below.



This section applies to unopened Luma Elites.

Verati will offer a full refund on our Luma Elite if it is returned in the original, unused condition with the plastic seal around the device unbroken within 30 days of the day of purchase date.

For help with returning an unopened Luma Elite, please email for assistance with this. If the plastic sealing is broken please refer to our 100 Day Moneyback Guarantee found here.

Verati will issue a refund after the item has been received at our warehouse.

Please allow up to 10-15 business days for the refund to be sent by Verati and processed to your original payment method.

Please note that Verati does not cover the cost of shipping for international return orders.



For returns regarding a Luma Elite with a broken plastic sealing please refer to the guidelines of our 100 Day Moneyback Guarantee found here and reach out to us at with any questions or concerns.



If your Luma Elite is mechanically broken or defective from a manufacturing error, please email us at so we can make it right as we provide a 1-year limited manufacturer warranty for all our Luma Elites.

All warranty claims must include a short video of at least 10 seconds showing the manufacturing issue in order for the claim to be valid.

Warranty Details: Verati warranties its products to be free from manufacturing defects in materials and workmanship for 1 year from the original date of purchase, provided that the product is used in a home environment and under the correct usage outlined in the user manual. No payment will be issued. This limited warranty does not cover failures due to abuse, water damage, accidental damage, misuse outside the stated usage guidelines in the user manual, or when repairs have been made or attempted by anyone other than Verati. No liability on this warranty shall be incurred in the respect to damage or loss occurring during transit to or from the purchaser. This warranty is personal to the original purchaser and is nontransferable. This warranty gives you specific legal rights and you may also have other rights which vary from state to state